BUSINESS SUBSCRIPTION AGREEMENT

CrewCred Terms and Conditions

Effective date: August 25, 2026 • Version: 2026-08-25

1. Parties and acceptance

This Subscription Agreement (the “Agreement”) is between CrewCred, operated by Arlo Dost and any successor entity identified on an invoice (“CrewCred,” “Provider,” “we,” “us”), and the company or organization identified during signup (“Customer,” “you”). The person accepting this Agreement represents that they have authority to bind the Customer. By checking the acceptance box, drawing an electronic signature and creating an account, Customer agrees to this Agreement and consents to transact electronically.

2. Service

CrewCred provides hosted tools for worker credential records, fleet renewal tracking, safety forms, inspection sheets, digital signatures, document storage, reminders, reporting and related features (the “Service”). Features may be improved or changed provided the core paid functionality is not materially reduced during a paid term.

3. Customer accounts and authorized users

Customer is responsible for its administrators, workers and invited users; account security; accurate information; and promptly removing access for people who are no longer authorized. Customer must not share credentials, bypass security, introduce malicious code, interfere with the Service, scrape the Service, or use it unlawfully.

4. Customer data and privacy

Customer owns the data and documents it submits (“Customer Data”). Customer authorizes CrewCred to host, process, transmit, back up and display Customer Data only as needed to provide, secure and support the Service, comply with law, or follow Customer’s instructions. Customer is responsible for having the notices, permissions and lawful authority required to submit worker information and send notifications. CrewCred will use reasonable administrative, technical and physical safeguards. Customer acknowledges that no internet service can guarantee absolute security.

5. Electronic communications

Customer authorizes service-related email and text messages to the contacts it supplies, including expiry notices, account alerts and operational messages. Customer is responsible for obtaining any consent required from its personnel and keeping contact information current. Standard carrier charges may apply. Marketing messages, if any, will be handled separately as required by law.

6. Fees, taxes and payment

Fees are based on the plan and billing cycle selected at signup or shown on the applicable order or invoice, in Canadian dollars plus applicable taxes. On monthly billing, the first subscription month is free as a promotional billing credit and is part of the Initial Term; it is not a separate trial unless CrewCred agrees otherwise in writing. Monthly fees are then billed in advance. Customer may instead choose annual prepayment at the published annual price, which reflects two months of savings. The monthly first-month-free promotion and annual-prepayment discount do not stack. Customer authorizes recurring charges to its approved payment method. Overdue amounts may bear interest at 1.5% per month (18% annually) or the highest lawful rate, whichever is lower, plus reasonable collection costs.

7. Term, renewal and cancellation

The initial subscription term begins when Customer creates its organization account and continues for twelve (12) months (the “Initial Term”). After the Initial Term, the subscription renews month-to-month until either party gives at least thirty (30) days’ written notice.

8. Suspension and termination for cause

CrewCred may suspend access for overdue fees, security risk, unlawful activity, misuse or material breach, using reasonable notice where practical. Either party may terminate for a material breach not cured within thirty (30) days after written notice, or immediately for insolvency, fraud, deliberate security abuse or unlawful use. On termination, Customer must pay accrued amounts. Sections intended by their nature to survive will survive.

9. Data export and deletion

During an active subscription, Customer may access and export available records using Service features. Following termination, CrewCred may retain Customer Data for up to thirty (30) days to permit a reasonable export request and may then delete it, subject to backups, legal holds and applicable law. Customer is responsible for keeping any records it is legally required to retain.

10. Intellectual property

CrewCred and its licensors own the Service, software, branding, templates, documentation and improvements. Subject to this Agreement, CrewCred grants Customer a limited, non-exclusive, non-transferable right to use the Service internally during the subscription. Customer grants CrewCred no ownership in Customer Data. Feedback may be used without restriction or payment, provided it does not identify Customer or disclose confidential information.

11. Safety and compliance disclaimer

CrewCred is a recordkeeping and workflow tool. It does not provide legal, occupational health and safety, regulatory, insurance or professional advice; certify that a worker, vehicle or company is compliant; replace required supervision, training, inspections or professional judgment; or guarantee that reminders will prevent expiry. Customer remains responsible for its safety program, legal obligations, decisions and records.

12. Availability and warranties

CrewCred will use commercially reasonable efforts to keep the Service available and correct material defects. Except for express promises in this Agreement, the Service is provided “as is” and “as available,” and CrewCred disclaims implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential damages, or lost profits, revenue, data, business or opportunity. CrewCred’s total aggregate liability arising from the Service or this Agreement will not exceed the fees paid or payable by Customer during the three (3) months immediately before the event giving rise to the claim. These limits do not apply to fraud, wilful misconduct, Customer’s payment obligations, infringement or misuse of intellectual property, or liability that law does not permit the parties to limit.

14. Indemnity

Customer will defend and indemnify CrewCred against third-party claims, losses and reasonable legal costs arising from Customer Data, Customer’s unlawful or unauthorized use, Customer’s breach of sections 3–5, or Customer’s safety, employment or compliance decisions, except to the extent caused by CrewCred’s negligence or wilful misconduct.

15. Confidentiality

Each party will protect the other party’s non-public business, technical and pricing information using reasonable care and use it only for this relationship. This does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source. Required legal disclosure is permitted after notice where lawful.

16. Changes

CrewCred may update these terms prospectively. Material changes will be communicated at least thirty (30) days before taking effect. Changes will not retroactively increase fees or the early-termination charge during a current Initial Term without Customer’s agreement. Continued use after the effective date of a properly notified update constitutes acceptance.

17. General

This Agreement, the selected plan and any written order form are the entire agreement and replace prior discussions about the Service. If an order form conflicts with this Agreement, the order form controls only where it expressly identifies the conflicting clause. Customer may not assign this Agreement without CrewCred’s consent; CrewCred may assign it with its business or assets. Neither party is responsible for delay caused by events beyond reasonable control. Failure to enforce a term is not a waiver. Invalid provisions will be adjusted or severed while the remainder continues. Notices must be sent by email to the account email and to sales@crewcred.ca, and are effective when sent unless the sender receives a delivery failure.

18. Governing law and disputes

This Agreement is governed by the laws of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Before starting court proceedings, the parties will try in good faith for thirty (30) days to resolve the dispute through business representatives. The courts located in Grande Prairie, Alberta have exclusive jurisdiction, and each party attorns to those courts.

19. Electronic signature

The parties agree that electronic acceptance, a signature drawn with a mouse or finger or entered electronically, the signer’s authenticated account identity, acceptance timestamp and retained electronic record together evidence intent to sign and may be used as an original. By submitting the signup form, the Customer agrees to all Terms and Conditions. This Agreement becomes effective when the authorized Customer representative accepts it; no CrewCred or owner countersignature is required. Electronic counterparts and records are binding to the extent permitted by applicable law.